PROFESSIONALISM AND CONFIDENTIALITY
To the extent that we provide a professional business service, all our activities are conducted professionally and with integrity. By necessary implication, professionalism demand that we are objective in our judgement and any recommendations made by us in order to ensure that business decisions are never influenced by factors other than the best interests of our clients. We are committed to and consider ourselves duty bound to conduct our business with the utmost integrity, fairness and transparency. Such commitment and duty extends to all our dealings with potential, current and past clients as well as our associates and suppliers. We prioritize trade and commercial confidentiality and respect the privacy of personal information divulged to us in the course of providing complete business service to our clients.
Our services are provided in a manner that conforms to industry standards, morality, honesty and ethics. Similarly, we expect to be treated and dealt with in the same manner by our clients, suppliers and associates alike. Not only is our training techniques, methods, strategic assistance, business practices and advice imparted consistent with the ethical and moral consideration as aforesaid, but our business relationships are founded upon high ethical standards and strengthened thereby.
DUTY OF CARE AND HUMAN RIGHTS
We believe that a duty of care is owed to us towards our clients and suppliers, which duty includes unscrupulous business practices, adhering to the laws applicable to our trade, industry and country, promoting fair labour practices and adopting the values that underlie the Constitution of the Republic of South Africa. We support and honour the Bills of Rights in the Constitution which ensures the protection of certain fundamental human rights that cannot be compromised including the right to dignity, equality and not to be the discriminated against either on the grounds of gender, race, creed, colour, age, personal disability or at all especially in the context of the commercial environment. We respect the intrinsic worth and value of a human being in our dealings with corporate bodies, associations and organizations and appreciate it is the labour and toil of human beings at the lowest levels that keep machinery of such corporations turning and the economy functional.
CONFLICT OF INTEREST
In as much as the nature of the services offered by is in one that is predicated upon uniqueness, client involvement, individualism, commitment and unquestionable integrity, our clients are given exclusivity in regard to the services provided by us. This is achieved by:
Our services not being undertaken if the same would result in a breach of client confidentiality or privacy in respect of either our existing or past clients
Our contracts are designed to be comprehensive, clear, concise, and unambiguous and ensure that our aims, activities, costs, time scales and deliverables are set out in a practically efficient style. The quality of our services and the value of our support provide the only true basis for contractual continuity and renewal. Our contractual obligations are honoured and undertakings met; (particularly for situations where an external funding provider requires more official formal parameters and controls).
Our fees are always competitive for the service we provide, which is high quality, tailored and specialized. As such we do not generally offer arbitrary discounts; generally price reduction is only justified by reducing the level or extent of services to be delivered. However, we always aim to provide solutions which accommodate our client's available budgets and time-scales. Wherever possible, we prefer that our fees, fee structure and basis thereof are agreed upon in advance, so that we and our clients can reliably, realistically and properly anticipate our/their targets, how is it to be achieved and financially realised.
We aim to be as flexible as possible for the manner in which our services are billed or the time periods for the payment thereof. Inasmuch as some our clients prefer fixed project/service fees, others are comfortable with retainer options and we try to accommodate our client's individual need, preferences and circumstances. We do not levy interest charges on late payments, so we expect prompt and time-outs payments to be made in accordance with the agreements reached in such regard. Our terms are generally net monthly arrears.
We retain all moral rights in and to, and ownership of, all intellectual property that is inter alia created, implemented, designed, held, utilized or employed by us unless otherwise agreed upon in writing. In return we respect the parameters and sanctity of the intellectual property right vested in and/or held and/or owned by our client's and/or suppliers.
We assure high levels of quality and service excellence through constant ongoing review with our clients, of all aims, activities, outcomes and cost-effectiveness of every activity. We are confident of our levels of services and our quality is proof itself.